Privacy Policy

At Conversaide, we take your privacy seriously. This Privacy Policy explains how Astraion ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use the Conversaide application and website (collectively, the "Service").

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, and password when you create an account
• Profile information: Optional details such as native language, target languages, and learning goals
• Payment information: Billing details processed securely by our payment providers (we do not store full card numbers)
• Support communications: Messages you send to our support team

1.2 Information Collected Automatically

• Usage data: Features used, sessions started, lessons completed, practice streaks, and in-app behavior
• Device information: Device type, operating system, app version, and language settings
• Log data: IP address, access times, and pages or screens viewed
• Conversation data: Text and audio inputs submitted during language practice sessions, used to provide and improve the Service

1.3 Third-Party Sign-In

If you sign in using Apple or Google, we receive limited profile information (such as your name and email address) from those providers as permitted by your privacy settings with them.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Personalize your learning experience and track your progress
• Process transactions and send related information (receipts, renewal notices)
• Send you service-related communications, including updates and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve the Service
• Train and improve our AI models using anonymized and aggregated conversation data
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with trusted third-party companies to help us operate the Service, including cloud hosting providers, payment processors, analytics services, and AI infrastructure providers. These providers are contractually obligated to use your data only as directed by us and in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal requests (such as a subpoena or court order), or to protect the rights, property, or safety of Astraion, our users, or others.

3.3 Business Transfers

If Astraion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes (such as resolving disputes or complying with legal obligations).

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information
• Restriction: Request that we restrict the processing of your data

To exercise these rights, contact us at privacy@conversaide.com. We will respond within 30 days.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data.

7. Children's Privacy

The Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children under this age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. The "Last updated" date at the top of this page reflects when changes were last made. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

privacy@conversaide.com